I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective.
Overall Impression
The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this.
Service
Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently.
Cleanliness & Condition
The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves.
Comparison
In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.
Deluxe
夫妻/情侶出遊
行政特大床房(可使用商務貴賓室)
入住於2025年09月
4.0
評價於:2025年09月15日
The hotel
Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.
ThizizAlex
夫妻/情侶出遊
標準特大床房
入住於2025年08月
1.7
評價於:2025年08月13日
Completely Unacceptable Service – Very Disappointed
My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow.
There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience.
It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant.
For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.
The property was so beautiful! My husband and I really loved the amenities and location of the hotel, BUT we were not treated very nice by quite a few hotel staff. We observed on multiple occasions white or colored guests being treated with A+ service while we were treated with C+ service. When we first arrived, we went to the rooftop and were ignored by 2 attendants at the bar. When we did get service, it was mediocre and almost as if we were doing the hotel a favor by being there. Other than those unfortunate instances, we enjoyed our stay.
didymae
夫妻/情侶出遊
標準特大床房
入住於2025年01月
5.0
超讚
評價於:2025年01月14日
Идеальный отель с превосходным бассейном и баром на крыше.
I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective.
Overall Impression
The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this.
Service
Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently.
Cleanliness & Condition
The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves.
Comparison
In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.
Deluxe
夫妻/情侶出遊 行政特大床房(可使用商務貴賓室)
入住於2025年09月
4.0
評價於:2025年09月15日
The hotel
Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.
ThizizAlex
夫妻/情侶出遊 標準特大床房
入住於2025年08月
1.7
評價於:2025年08月13日
Completely Unacceptable Service – Very Disappointed
My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow.
There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience.
It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant.
For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.
The property was so beautiful! My husband and I really loved the amenities and location of the hotel, BUT we were not treated very nice by quite a few hotel staff. We observed on multiple occasions white or colored guests being treated with A+ service while we were treated with C+ service. When we first arrived, we went to the rooftop and were ignored by 2 attendants at the bar. When we did get service, it was mediocre and almost as if we were doing the hotel a favor by being there. Other than those unfortunate instances, we enjoyed our stay.
didymae
夫妻/情侶出遊 標準特大床房
入住於2025年01月
5.0
超讚
評價於:2025年01月14日
Идеальный отель с превосходным бассейном и баром на крыше.
匿名用戶
家庭出遊
標準特大床房
入住於2025年08月
訪客用戶
家庭出遊
標準特大床房
入住於2025年07月
Deluxe
夫妻/情侶出遊
行政特大床房(可使用商務貴賓室)
入住於2025年09月
ThizizAlex
夫妻/情侶出遊
標準特大床房
入住於2025年08月
M11485****
好友出遊
標準特大床房
入住於2025年07月
訪客用戶
夫妻/情侶出遊
標準特大床房
入住於2025年01月
didymae
夫妻/情侶出遊
標準特大床房
入住於2025年01月
M46908****
家庭出遊
標準特大床房
入住於2025年01月
M24019****
好友出遊
兩張雙人床房
入住於2024年08月
訪客用戶
夫妻/情侶出遊
豪華特大床房
入住於2024年10月
匿名用戶
家庭出遊 標準特大床房
入住於2025年08月
訪客用戶
家庭出遊 標準特大床房
入住於2025年07月
Deluxe
夫妻/情侶出遊 行政特大床房(可使用商務貴賓室)
入住於2025年09月
ThizizAlex
夫妻/情侶出遊 標準特大床房
入住於2025年08月
M11485****
好友出遊 標準特大床房
入住於2025年07月
訪客用戶
夫妻/情侶出遊 標準特大床房
入住於2025年01月
didymae
夫妻/情侶出遊 標準特大床房
入住於2025年01月
M46908****
家庭出遊 標準特大床房
入住於2025年01月
M24019****
好友出遊 兩張雙人床房
入住於2024年08月
訪客用戶
夫妻/情侶出遊 豪華特大床房
入住於2024年10月